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Common questions and answers




Answers


What is the price of a ContractorCheck report?
ContractorCheck reports have a retail price of $12.95 each. We also have a subscription plan that allows you to pull reports on multiple companies for only $9.95 per month (+ a $20 Sign-up fee); certain restrictions apply.

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How is the overall ContractorCheck rating on my business determined?
We compile a score of points to determine your overall ContractorCheck rating. Among items that give you points are the presence of License, Bond, and Insurance information. If this information is not listed on your business credit report, please visit www.BusinessCreditFacts.com and update your Experian business credit profile at no charge.  Items that can negatively affect your score of points or overall rating are delinquent and past due credit items, liens and judgments.  To see a copy of your Experian online business credit report for only $39.95, visit www.smartbusinessreports.com or go to www.contractorcheck.com/pro to view both your business credit report and ContractorCheck report in one easy to read layout.

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Is there a glossary of terms used on ContractorCheck.com?
Yes, there is a glossary of terms used on ContractorCheck.com. You may want to print this glossary and keep it with any printed reports you purchase.

Click here to see our glossary of terms.

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I don't understand the data in the report. Who can I call for help?
Call Experian's customer service at 800 520 1221.

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My emails from ContractorCheck.com show SmartBusinessReports.com in the return address. Why?
ContractorCheck.com is powered by Experian's SmartBusinessReports.com. Accounts created on ContractorCheck.com cannot be used on SmartBusinessReports.com. We recommend that you create a separate SmartBusinessReports.com account if you are interested in monitoring a business or are looking for additional details on a particular company.

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I forgot to save or print a report. Can I see it again later without paying twice?
Yes, the cached copy (the copy you originally saw) is available for seven days following the purchase using the 'MY REPORTS' function on the site.

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How do I cancel my ContractorCheck.com monthly plan renewals?
ContractorCheck.com's Multiple Report Subscription Plan has a one-time $20.00 Sign-up fee and first month fee of $9.95; these amounts are non-refundable.

Anytime after your subscription plan has been created, you can cancel your future monthly renewals and continue to access reports under your plan for the remainder of the current monthly billing period. So, for example, if you signed up for the subscription plan on March 16th and cancelled the plan renewals on June 7th, then you will have continued access to reports under the plan until June 15th.

Click here to cancel plan renewals.

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My company's business/credit report contains incorrect information. What should I do?
If you believe that your company's ContractorCheck.com report contains inaccurate information, you can initiate an update to your company details by using Experian's www.BusinessCreditFacts.com website.

Simply click here to begin this process.

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I purchased a report for the wrong company. How can I apply for a refund on the purchase of this report?
Click here to contact us at ContractorCheck.com.

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I'm seeing messages that my ContractorCheck.com account is locked when I try to login. What should I do?
Click here to contact us at ContractorCheck.com.

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I received an email from ContractorCheck.com saying that I changed my password or email address when I didn't. What should I do?
Click here to contact us at ContractorCheck.com.

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When is the ContractorCheck.com service available?
ContractorCheck.com Hours of Operation:

ContractorCheck.com is available 24 hours a day, 7 days a week.

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Why should I choose ContractorCheck.com rather than the competitors?
ContractorCheck.com provides value by delivering timely and accurate data from Experian with nationwide coverage. ContractorCheck.com offers competitive low prices and easy-to-read reports.

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How often does Experian update the ContractorCheck.com information?
ContractorCheck.com provides access to Experian's business database in real time. Experian receives public record information from government and vendor sources on a daily, weekly, monthly or quarterly schedule.

Once Experian receives public record updates from the government or vendor sources, turnaround time for formatting, cleansing and loading data is generally 48 to 72 hours. Turnaround time for bankruptcy reports being available online is typically within 24 hours of the original filing.

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Where does ContractorCheck.com get its information?
ContractorCheck.com accesses Experian's business database in real time. Experian collects credit obligation information from thousands of businesses nationwide. These businesses are typically the suppliers or lenders with which a company has existing financial relationships.

Experian also collects legal filings from the various local, county and state courts across the United States. Company background information is collected from a variety of independent firms. Experian does not display information directly from a company about its business, unless that information has been verified.

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What are public records?
Business public records are records of actions or incidents filed or recorded with a government agency for tax and other regulatory requirements. These records are made available to the public to better protect the interests of the filer.

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How do businesses benefit from using public records to make business decisions?
Financial services, insurance, real estate, legal and professional services, telecommunications, transportation, Fortune 1000 companies and small businesses use public records to reduce business credit risk and manage liability and fraud.

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Does checking a ContractorCheck report or business credit report multiple times affect the business credit score?
Checking a ContractorCheck report or business credit report multiple times does not affect the business credit score. Pulling a ContractorCheck report or your own business credit report is considered a soft inquiry. Soft inquiries do not affect the business credit score, and they are not revealed to potential lenders or creditors.

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Does ContractorCheck.com provide tax liens, judgments and bankruptcies on businesses nationwide?
ContractorCheck.com provides access to Experian's business database. Experian provides tax liens, judgments and bankruptcies on businesses nationwide.

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How does ContractorCheck.com ensure that its information is accurate?
ContractorCheck.com provides access to Experian's business database. Experian uses leading technologies to format, cleanse and load data that is acquired directly from government sources and industry leading vendors.

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Do I need to pay for hardware, software or installation to use ContractorCheck.com?
You can start using ContractorCheck.com today by accessing us through your Web browser. There is no additional hardware or software to purchase or install.

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How do I sign up for ContractorCheck.com?
Signing up is fast and easy. You sign up by clicking on the SIGN UP link located on the top of most of our pages.

You don't have to be registered first to locate a company in our database. Non-members interested in purchasing a report will automatically be directed to login or register.

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What are the minimum browser requirements for ContractorCheck.com?
This website has been designed to work with the current revision browsers including: Microsoft's Internet Explorer, Safari, Chrome, and Firefox.

Your browser must be configured to allow for session cookies and javascript; by default, all of these browsers automatically accept session cookies and javascript. If your browser is not configured to accept session cookies or javascript, please update your browser settings to accept these on our website, or contact your support specialist.

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